In-Person Seamless OnboardsFrom Kick-Off
to Go Live.
Our implementation team leads your onboarding from day one through to your 30-day post go-live review — in person, hands-on, and tailored to your operations.
Our People-First Philosophy
SprintSuite onboarding is led by our implementation team from Kick-Off through to the 30-Day Post Go-Live Review, after which your dedicated Account Manager takes over ongoing support and account growth.
We See Your Reality
We visit your site, understand your workflows, and configure SprintSuite to match how your team actually works.
Hands-On Training
Your team learns by doing — not watching. We walk through every feature together until everyone's confident.
Hardware Setup
We install and configure kiosks, tablets, and devices on-site so everything's ready from day one.
Your Onboarding Roadmap
A phased approach from Kick-Off to Go Live, tailored to your operations.
Kick-Off
Pre-Implementation Setup
Set all foundations required for a successful onboarding.
Key Activities
- Introduce delivery team & communication channels
- Enrol all key staff into SprintSuite Academy (LMS)
- Issue Data Capture Form for structured data collection
- Confirm departments, sites, user groups & rollout scope
- Identify any add-ons (SprintPay, SprintScan, etc.)
Outputs
- 1Academy access activated
- 2Data capture form distributed
- 3Stakeholder alignment
Meet Your Onboarding Team
A dedicated implementation team guides you from Kick-Off through to handover.
Emal Naim
Lead Onboarding & Implementation
National
Cassie O'Malley
Payroll Specialist
National
Jeremy Mammoliti
Client Success Manager
VIC / NSW / SA
Hanna Clark
Client Success Manager
QLD
Carys Jones
Account Manager
Perth / WA
Your ongoing Account Manager is assigned by region and introduced prior to handover.
Host Your Key Admin Team at SprintSuite HQ
Fly your key people to our Melbourne headquarters for an immersive 2-day, hands-on training experience. We cover flights, accommodation, catering, and even a team activity.
What's Included
Flights & Accommodation
We bring your team to Melbourne
Catering Each Day
Meals covered throughout training
Training Materials
Everything to train your team back home
Optional Team Activity
Lunch, dinner, or group experience
What You'll Achieve
- Cover all major workflows end-to-end
- Map your current flows into SprintSuite
- Validate all data & portal setup
- Configure SprintPay (optional)
- Troubleshoot live with product specialists
- Fully trained admin team ready for go-live
Training Location
Hub Southern Cross
Level 2, 696 Bourke St
Melbourne VIC 3000
Download the full Train the Trainer program brochure for details on the agenda and inclusions.
Key Modules Covered in Training
Training for every stage of your workflow.
Kiosks for Your Workshop
For workshop clients, we don't just set up software — we provide and install purpose-built kiosks. Your team can clock on, log jobs, and track time without needing their own devices.
- Rugged tablet kiosks
Built to handle workshop conditions
- Pre-configured and installed
Ready to use from day one
- Easy time tracking
Clock on/off with a tap
Download the Full Onboarding Roadmap
Get the complete enterprise onboarding roadmap PDF — covering every phase, key activities, outputs, and training modules.
- Full phased implementation timeline
- Team roles & responsibilities
- Data capture & LMS requirements
- Train the Trainer program details
- Go Live support & 30-day review process
Get Your Copy
Fill in the form below and we'll send you the roadmap.
We're Here for the Long Haul
Onboarding is just the start. Our Australian-based team is here for you — not just during setup, but for every question, update, and challenge that comes after.
100% Australian
Local team, local time zones, local understanding
Fast Response
Quick answers when you need them, not days later
Industry Experts
We know mining and heavy industry inside out
Ongoing Help
Support continues long after onboarding ends
What Our Sprinters Say
Hear from teams who've experienced our hands-on onboarding first-hand.
Verified Capterra Review
"Extremely positive as I was expecting for it to be a little tricky to get the hang off but it's been smooth the whole way through. Staff were very helpful with any queries throughout the process."
Michael
Verified Capterra Reviewer
Verified Capterra Review
"The team have been very supportive and genuinely invested in our successful use of the platform, I have appreciated their extra commitment with this. I also value the ongoing support as new challenges arise, the response time has been fantastic."
"The billing feature is a huge reduction in data entry, and combined with the procurement feature, adds critical expenditure control all businesses need. All collated within a selected job for an over all P&L."
Terri
Verified Capterra Reviewer
"Cassie provided outstanding support throughout the setup of our Employment Hero and SprintPay systems. Her knowledge, clear communication, and proactive approach made the process seamless and efficient. We really appreciated how easy she made everything."
Paige Smith
Junction Engineering
"We recently had the pleasure of completing training with Emal and Jeremy at SprintSuite in Melbourne, and we couldn't speak more highly of the experience. The training was professional, engaging and incredibly valuable. Emal and Jeremy delivered the content in a way that was clear, practical and tailored to real-world application, making it easy for our team to take immediate value back to the business. A big thank you to Emal and Jeremy for such a well-run and impactful session — we truly appreciate the time and expertise you shared with our team."
BK Industrial Group
Melbourne Training Program
Frequently Asked Questions
Everything you need to know about our onboarding process.
Ready to Get Started the Right Way?
Let's talk about how we can get your team up and running with SprintSuite — in person, on your terms.