Quick Answer
To get a quote from Hastings Deering:
- Phone: 131 228 (1300 CATERPILLAR), or ring your nearest branch — Mackay, Rockhampton, Emerald, Moranbah, Brisbane, Toowoomba, Townsville, Cairns.
- Email: your branch's parts, service or sales inbox — or your account manager.
- Online: the enquiry form at hastingsdeering.com.au for parts, service, rental or equipment sales.
- Provide: machine make/model/serial, SMU, part numbers or photos, site, required-by date, payment terms.
- Always ask about Cat Reman, CVA fixed-price options, freight inclusions and quote validity.
Log every quote against the machine or job in your management system — not in a personal inbox.
Who is Hastings Deering?
Hastings Deering is the authorised Caterpillar dealer for Queensland, the Northern Territory, Papua New Guinea, New Caledonia and the Solomon Islands. They supply new and used Cat machines, genuine Cat parts, Cat Reman components, field and workshop service, and Cat Rental Store dry- and wet-hire — across mining, civil, construction, quarry and forestry.
For most Queensland mining contractors, Hastings Deering is the single biggest external cost outside labour — which is exactly why the quoting process is worth doing well.
The four ways to get a quote
Phone the branch or 24/7 support line
Hastings Deering's national number is 131 228 (1300 CATERPILLAR). For fastest quoting, ring the branch closest to the job — Mackay, Rockhampton, Emerald, Moranbah, Cairns, Townsville, Brisbane or Toowoomba — and ask for the parts, service or rental desk depending on what you need.
Email the parts, service or sales team
For parts quotes, email your local branch's parts inbox with machine serial number, part numbers (if known), quantities and delivery address. For service or rental quotes, email the branch service manager or your account manager with scope, dates and site.
Online: hastingsdeering.com.au enquiry form
Hastings Deering's website has an enquiry form for parts, service, rental and new/used equipment. It's fine for non-urgent quotes; expect a call-back within 1 business day. Attach machine details and any photos of the part or damage if you can.
Through your Hastings Deering account manager
If you're a repeat customer or on account, going through your assigned account manager is the fastest path — they already know your fleet, sites, rates and payment terms, and can chase parts, service and rental quotes internally on your behalf.
What information to have ready
The single biggest reason a Hastings Deering quote gets delayed is missing information at the front end. Have this ready before you call or email:
- Machine make, model and serial number (e.g. CAT 793F, serial 2XX00123) — parts and service are serial-specific.
- SMU / hours on the machine and last major service date (for service and component exchange quotes).
- Part numbers or a description with photos if you don't have part numbers.
- Delivery address, site name and required-by date — Bowen Basin, Galilee, Surat, remote QLD or NT.
- Site access requirements — inductions, VoC, PPE, escort rules — if a technician needs to attend.
- Whether you want new, reman (Cat Reman) or used parts/components — big price differences.
- Payment terms — cash, credit card, existing account, PO number.
- Whether the quote is for a shutdown, breakdown or planned maintenance — affects freight urgency and price.
Types of quotes you can ask for
Parts quotes
Genuine Cat parts, Cat Reman components, filters, GET (ground engaging tools), tyres and consumables. Ask about Cat Reman on major components — often 40–60% of new price with the same warranty.
Service & repair quotes
Field service, workshop service, component change-outs, engine and transmission rebuilds. Ask for a fixed-price CVA (Customer Value Agreement) option for planned services — often cheaper than time-and-materials.
Rental quotes
The Cat Rental Store handles dry hire on excavators, dozers, loaders, graders, dump trucks, gensets and light towers. Weekly and monthly rates are cheaper than daily; ask about wet-hire options for short shutdown windows.
New & used equipment quotes
New Cat machines and Hastings Deering's used equipment inventory. Ask about finance through Cat Financial, trade-in on your existing fleet and CVA bundled with the purchase — the sticker price is rarely the best deal on the table.
How to negotiate a better quote
Bundle parts, service and rental
If you're quoting a shutdown, ask for parts, service and rental in one quote — Hastings Deering can usually sharpen pricing on the total package that they can't touch line-by-line.
Ask about Cat Reman before buying new
Cat Reman engines, transmissions, hydraulic pumps and torque converters are genuine Caterpillar rebuilds with a new-parts warranty, at a fraction of new price. Always ask if a Reman option exists.
Get a CVA option on planned work
For planned services and component exchanges, ask for a Customer Value Agreement fixed price. It removes surprise labour and freight charges — and gives you a number your commercial team can actually work with.
Compare freight options
Freight to Moranbah, Blackwater, Emerald or Mount Isa can add real money to a parts quote. Ask what's included, whether you can pick up from Mackay or Brisbane, and whether consolidating orders saves freight.
Confirm the quote validity period
Steel, tyre and component prices move. Confirm how long the quote is valid — typically 14–30 days — and lock in the PO inside that window if the price is right.
Common mistakes that cost contractors money
No serial number
'A part for a 785' isn't enough. Parts and components are serial-specific on Cat machines; without a serial number you'll either wait longer for the quote or get the wrong part quoted.
Sending only a photo of a broken part
Photos help, but always include machine serial, SMU and a description of the failure. A photo alone often bounces around three desks before a quote gets raised.
Not saying it's a breakdown
Breakdown parts are handled differently to planned parts. If a machine is down, say so up front — Hastings Deering will look at freight, availability and after-hours delivery differently.
Not asking for Reman or used options
The default quote is usually new. If you don't ask about Cat Reman or used, you might be paying full new-price for a component that has a much cheaper equivalent sitting in Brisbane.
Losing quotes in email chains
The single biggest reason contractors miss savings is that quotes sit in someone's inbox until the price expires or the shutdown starts. Log every Hastings Deering quote against a job in your management system, not in a personal inbox.
Key Hastings Deering branches for Queensland mining
- Mackay — main Bowen Basin support hub; parts, service and Cat Rental Store.
- Moranbah — on-site support for Peak Downs, Goonyella Riverside, Broadmeadow and Moranbah North.
- Emerald — support for Blackwater, Curragh, Ensham and the wider central Highlands.
- Rockhampton — central Queensland service and parts.
- Brisbane (Archerfield) — head office, component rebuild centre and southern QLD support.
- Toowoomba, Townsville, Cairns, Mount Isa — regional branches supporting mining, civil and quarry across QLD and NT.
Related reading: What is a work order? · What is a contractor management system? · What is shutdown work? · Mining tenders in QLD.
